Please reach out to us, and you can expect a response within 24 hours. Please let me know how you prefer to be contacted (Text, e-mail or call). Please allow up to 48 hours for order prep and pick up. For larger, specialty items, such as wedding cakes or large orders, please allow up to two weeks  for completion. If unsatisfied with your order, for any reason, please reach out, and let us know, so we can immediately rectify the situation. Here at Blue Lotus Bakery, the customer is always right!